Questions about a booking, an offer, or a voucher from one of the local car rental companies we compare? We are here to help.
Car Rental Czechia is a comparison service - we help travellers and Czech locals find and compare car rental offers from trusted local rental companies across the Czech Republic. We do not own or operate a fleet of vehicles, and the rental agreement itself is always concluded directly between you and the local rental company handling your booking. If you have a question about how our comparison works, need help understanding an offer, or have not received a confirmation for a car rental you tried to book through one of our partner companies, please reach out using the details below.
Because each car rental booking made through our site is fulfilled by an independent local rental company - not by us - the fastest way to resolve questions about pickup times, deposit, additional drivers, or cross-border permission is to contact the company named on your voucher. Their phone number and office address are included in the confirmation you receive after booking. We remain available for general questions about our comparison service, but changes to an existing reservation, such as adjusting a Prague Airport pickup time or asking about winter tyres for a trip toward Cesky Krumlov, are handled quickest by the rental company itself.
Many common questions - about advance payment by card online, no-deposit offers, vignette requirements on the D1 motorway, or automatic transmission availability - are answered on our FAQ page. It is often the fastest way to find what you need without waiting for a reply. If your question is specific to your own car rental, though, do check your voucher first, since the local company's contact details and exact conditions are listed there.
Your voucher, sent after booking confirmation, includes the local rental company's phone number, email, and office address. This is the quickest route for pickup times, deposit questions, or changes to your reservation.
We can point you in the right direction, but changes to dates, locations, or car category are handled by the local rental company that issued your voucher, since the rental agreement is between you and them.
Please include your booking reference if you have one, the city or airport involved, and a short description of your question so we can point you to the right resource or company quickly.
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